Question 1

My order was broken or damaged

Accepted Answer

Please email the office a photo of what has happened so we can send you out a replacement or refund your order. Please email us at office@shelleygawith.com.

Question 2

Can I return supplements once I've opened the bottle?

Accepted Answer

No we don’t take returns once you have opened the bottle.

Question 3

7 Day Rule

Accepted Answer

You may return any unopened item that is still in its original packaging to SGFN within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund (see below). We can process returns and refunds only for items purchased from SGFN. If the returned item/s are not damaged or in unacceptable state as a reason for return then this will not be accepted for exchange/credit even if this is of no fault of your own (courier mistake/damage).

Please be aware that return courier charges are the responsibility of the consumer.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Question 4

Consumers Guarantee/Refund

Accepted Answer

We will meet all our obligations under the Consumer Guarantees Act.

Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded.

We cannot accept items for exchange that are returned after SEVEN days.

Please note that we are not obligated to refund items unless they are defective or damaged.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Question 5

Refund of Shipping Costs

Accepted Answer

Please note we will only refund shipping costs if the return is a result of our error and not by a third party (for example, damaged by a courier/shipping). A full refund will be given in this instance.

If you are returning because the item is no longer required, or ordered in error, you may be asked to pay the re-shipping fee for exchanges alongside any other additional costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Question 6

Currency

Accepted Answer

All prices stated on the current website are denominated and charged in New Zealand Dollars (NZD)

Our store is now LIVE!

SHIPPING POLICY

RETURNS & REFUNDS POLICY